ITIL 4 Specialist: Drive Stakeholder Value

ITIL 4 Specialist: Drive Stakeholder Value

This module covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.

It empowers candidates and organisations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organisations within a competitive and demanding environment.

The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency.

The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.

Exam duration: 90 minutes (closed book)

Pass mark: 26 out of 40 or 65%

Exam Cost: $670 plus GST (or $737 inc GST)

Scrum Master I Exam Only

PeopleCert SCRUM Master I

PeopleCert Scrum Master I is aimed towards any professional who wishes to become an efficient member of a Scrum environment.

PeopleCert Scrum Master I qualification is aimed towards any professional who wishes to become an efficient member of a Scrum environment. It requires candidates to develop and demonstrate a solid knowledge and understanding of Scrum terms, principles, tools and practices, as well as demonstrate their ability to use tools efficiently and effectively.

PeopleCert Scrum Master I Examination Details

  • Closed book
  • 40 questions
  • 26 marks to pass or 65%
  • One hour (60 minutes) in duration
  • to be completed in pencil for paper based exam for classroom course; or
  • online proctored using and provided by PeopleCert system

Scrum Master II Exam Only

PeopleCert SCRUM Master II

This certification is the second level of the PeopleCert Scrum qualification scheme provided and is aimed at anyone who wishes to become an efficient leading member in a work environment where Scrum framework is applied.

With this certification professionals can demonstrate a solid knowledge and understanding of Scrum terms, principles, tools and practices as well as their ability to use tools efficiently and effectively.