PeopleCert ITIL® 5 Foundation

ITIL® 5 Foundation Exam Only

Description: The ITIL 5 Foundation course introduces you build a strong foundation in digital product and service management.

You will learn core concepts and practices needed to deliver value across the full lifecycle in complex environments.

ITIL 5 Foundation certification is an industry recognised certification and shows your ability to effectively manage digital products and services in today’s fast-moving environment, and to handle critical tasks in the field.

Who is ITIL 5 Foundation for:

ITIL 5 Foundation is suitable for individuals who require a basic
understanding of the ITIL framework and how it may be used to enhance
the quality of IT service management within an organization. The
certification also applies to IT professionals who work within an
organization that has adopted ITIL and so need to be aware of and
contribute to the overall service improvement programme.

Course Outcomes

To have an understanding of:

• Digital product and service management concepts
• ITIL Value System
• ITIL’s management practices
• Value co-creation
• The ITIL Guiding Principle
• Continual improvement
• The dimensions of product and service management
• The product and service lifecycle
• Value Stream Mapping and Management

ITIL 5 Foundation Examination Details

• Closed book
• 40 questions
• 26 marks to pass or 65%
• 60 minutes in duration
• to be completed in pencil for paper-based exam for classroom course; or
• online proctored using and provided by PeopleCert system

For online course, you will be sent an email with voucher details for you to schedule the exam. It is a world-wide system provided by PeopleCert and has a wide range of times available. This allows you to take the exam anytime, any place and at a time convenient to you.