CATEGORY: ITIL

ITIL 4 Foundation Exam Only

Course Access: Lifetime
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Course Overview

ITIL 4 Foundation Exam Only

While we only provide the exam for ITIL4 Foundation, you will be required to have knowledge in the topics covered in the ITIL4 Foundation course, as outlined below.

The ITIL 4 Foundation course introduces you to the end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

ITIL 4 Foundation is for anyone who is interested in helping their organisation embrace the new service management culture, and needs to understand the key concepts of IT and digital service delivery. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

The course goes through how modern IT and digital service organisations operate, how value streams increase speed and efficiency and how cultural or behavioural principles guide work that benefits the wider organisation. ITIL4 Foundation also outlines how to use commonly-used service management terms and concepts.

  • Duration: 60 minutes
  • Exam Format: 40 multiple choice questions (closed book)
  • Pass Mark: 26 out of 40, or 65%

Your exam voucher for ITIL® 4 Foundation will incorporate the corresponding Digital Core Guidance (eBook).  The Core Guidance eBook acts as a valuable source for candidates in your day-to-day work, long after the exam has finished. It becomes available in the candidate’s PeopleCert account, upon exam purchase and the candidate is able to take advantage of several features available like annotation, highlighting, etc. The ITIL 4 Foundation Core Guidance eBook is already available in many languages (English, French, German, Italian, Japanese, Polish, Spanish, Chinese, Dutch, Portuguese and Thai).